Reliable Automotive

I’ve been going there for a few years for inspections and occasional work done. They’re very easy to work with and straightforward. They’ve done quite a few little no charge fixes here and there that saved me from getting unnecessary repairs. Good guys and trustworthy in my experience. Nice clean shop, fast, no hassle with friendly service.

The work is always good, but I had to wait 2 days to get my truck back. I took my truck in on Tuesday afternoon to be first on Wednesday morning. It never got worked on and had to wait till Thursday after 4 to get my truck. I cannot be without my vehicle for 3 days. I had to make arrangements to get around, if you are not able to do the work, then you should not take the vehicle in. I have been coming to Reliable for over 10 years and have never had this happen before. I hope they make the necessary changes to get back to the great service they have always had.

I am so thankful for Reliable Auto! Eric does a great job managing the Buda location, Raymond takes great care in communicating with you and the technicians are so thorough in their assessments (all with pictures included of the vehicles issues needing to be addressed). I appreciate feeling like I’ve been taken care of, rather than taken advantage of. Our vehicles will not be taken anywhere else.

On 11/29/23 I took my car in to Reliable Automotive. Ray was the service advisor who assisted me with my car issue which turned out to be a faulty injector. Three days later my car was ready for pick up. Upon arrival I was presented with a repair bill of $1,119. Two weeks later I returned and questioned the bill at which time Ray was dismissive and rude about my concerns and simply said that all cost are computer generated and there was nothing further he could do for me at which time he suggested that I speak to Eric the manager. After showing him the invoice he too said that all service cost are computer generated. (The old computer generated routine) I then pointed out that each spark plug replacement was with tax $49.68 for a total cost of $198.67 for four spark plugs. The average cost per spark plug for a 2019 Kia Soul is $11.49. Ray advised me that he gave me $100 labor cost discount but that was not reflected on the invoice. After further negotiations the manager Eric apologized and reduced my total bill a few hundred dollars. I assured the Manager that I would simply leave and not submit a negative review however when I asked Ray if he owed me an apology or explanation he told me that he would not apologize nor give me an explanation. Initially Ray was friendly and helpful but after this situation he was obviously annoyed with me. I was very disappointed with my first time experience.

Adrian and staff at Reliable Automotive made my day today. I took my car to another shop and dealership who tried to make me pay hundreds of dollars for things I didn't need. Reliable got me back on the road fast and it turned out everything I was told I needed by the other shop and dealership wasn't necessary. Quick and easy fix. It's not often you find an honest shop out there! 5 stars definitely recommend!! Thanks Reliable Automotive!